Refunds

Refund & Cancellation Policy

Because orders are handled manually and involve regulated products, cancellation and refund requests are reviewed case by case. The rules below explain the standard handling path.

Before dispatch

If the order has not been approved or dispatched, contact support immediately to request cancellation or correction.

After dispatch

Dispatched medicines are generally not returnable unless the order arrives damaged, incorrect, or materially incomplete.

Wrong or damaged item

Report the issue promptly with your order ID and clear photos of the package and contents.

Case-by-case review

Operational decisions depend on dispatch status, product condition, regulatory limits, and the evidence provided.

Requests that help us review faster

Your order ID and the name used at checkout.
A concise description of the problem.
Photos if the package or contents arrived damaged or incorrect.
Contact within a reasonable time after delivery so the issue can be assessed properly.